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Maestro is super-flexible and lets you filter by ticket tags and a whole host of other useful information to give you the exact tickets you'd like to review. Don’t Forget the Customer: The Digital Challenge for Financial Services . Like so many other companies we started with a complicated mess of Google spreadsheets and a roundabout feedback loop. Maestro allows for seamless grading and review with the ticket and grades sitting side-by-side in addition to allowing the agent to see the scorecard they're graded on right within the review. SAP Cloud for Real Estate. SAP Business One . Webinar. I don't know where my department would be without MaestroQA. Something went wrong while submitting the form. Experimentation and its Role in the Overall Digital Experience, featuring Forrester. Not only has it made my job easier by simplifying my workflow, its enhanced the agent experience with quality monitoring, changed our perspective, and ultimately will lead to higher NPS and CSAT scores. Take your experimentation program to the next level, Get started creating digital experiences that transform your company, By clicking the button, you agree to Optimizely's, Create and optimize digital experiences on every touch point to unlock your digital potential, One comprehensive solution for targeting, testing and recommendations to create the ultimate system of differentiation, Product experiments and feature flags for websites, apps, and backend code, Improve conversion rates with the world’s fastest website experiments, Feature flags, rollouts, and A/B tests for developers powered by Full Stack. Video. SAP Crystal … Maestro is amazing. We just launched our QA program within the last 6 months and Maestro has made it the most effortless transition. MaestroQA really feels like the tool we would have built had we tried to build one internally. ClassPass identifies process failures and unrealized revenue with MaestroQA, monday.com used Quality Assurance to reduce their Average Handle Times by 30% while grading 48% more tickets, Greenhouse improves CSAT by 10% by relying on QA to enhance their training program, How QA Programs Improve CSAT – When You Apply a Growth Mindset (With MeUndies! Oops! Manager of Customer Experience Operations. It's easy to navigate, flexible for our particular needs, and the feedback has helped our team leads better train our offshore team, our offshore agents become more confident in their interactions with customers, and our CSAT is at an all time high. Whitepaper. Maestro allows for our QA team to stay organized and easily pull reports based on teams and agents. How to be a More Powerful Product Manager. SAP CRM Marketing. SAP Commerce Cloud. Their customer success team is excellent, helping to push us forward and achieve our goals with minimal time wasted coming up to speed on the product. SAP Concur. This is a quality product made by quality people to provide quality assurance and feedback to your team on their tickets. The team has thought ahead to cover many many edge cases, simplifying what could be a very complex process. This app has allowed us to not only save time, but give much more detailed feedback and allows agents to track their progress over time in more specific areas. While they may be a business, they are also people who care about the success of their customers. Not only has it made my job easier by simplifying my workflow, its enhanced the agent experience with quality monitoring, changed our perspective, and ultimately will lead to higher NPS and CSAT scores. Improve agent performance with actionable QA data - see our platform in action at our upcoming webinar. SAP CPQ. SAP CRM. The latest mobile & web UI design inspiration in your inbox every week, for free. ... FullStory: We use FullStory to help us understand how visitors use our Sites and to improve the overall user experience. The MaestroQA integration has helped us decrease our audit time by 50% in most channels with an easy automation, search feature and side-by-side functionality. The program helped my team define an excellent level of support, then worked with us to raise the bar. Customer records, phone number, billing address, credit or debit card information. Video. SAP Asset Strategy and Performance Management. SAP BusinessObjects Enterprise. Manager of Customer Experience Operations. ), Dog food subscription company Tails.com is revolutionizing pet nutrition with MaestroQA Screen Capture. SAP Asset Manager. It's not only easy for the quality team to score tickets, but the feedback is presented in a way that makes it easily digestible for agents. We've used this to help identify their specific strengths so they can better cross-train each other. Check it out! SAP Commerce. Agents feel more empowered and energized to resolve any areas of improvement on their own with Maestro. SAP Business ByDesign. Join 27,686 designers and product people who get our weekly update SAP Business Planning and Consolidation.